The Consumer Federation of America published it’s report on the top complaints made by consumers in 2016. Among the common types of complaints that recur year after year was a new one – solar energy sales and installation:
In addition to asking agencies for their most common complaints of 2016, the survey collected information on emerging consumer issues. Used car leasing and solar energy sales both popped up as areas of growing concern, said Susan Grant, director of consumer protection and privacy for CFA.
Environmentalist have long praised solar as a cure-all solution, while ignoring some of the supposedly clean energy’s dirty secrets. Now “aggressive sales, confusing contract terms and faulty installation” appear to be a new concern:
With solar energy sales, agencies reported an uptick in problems with aggressive sales, confusing contract terms and faulty installation.